Purchasing Policy

Last Updated: June 29, 2026

Welcome to Dur e Shahwar Souq. This Purchasing Policy outlines the terms and conditions that apply when you purchase products from our website. By placing an order, you agree to the policies described below.

1. Product Availability

All products displayed on our website are subject to availability. While we strive to keep our inventory updated, certain items may occasionally become unavailable. If a product is out of stock after your order has been placed, we will notify you and offer an alternative, store credit, or a full refund.

2. Pricing

• All prices are listed in United Arab Emirates Dirham (AED).
• Prices include applicable taxes unless otherwise stated.
• We reserve the right to change product prices without prior notice.
• The price charged will be the price displayed at the time your order is confirmed.

3. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via email or SMS. This confirmation acknowledges receipt of your order but does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including product availability, pricing errors, suspected fraud, or other unforeseen circumstances.

4. Payment Methods

We accept secure payments through approved payment methods available at checkout, including:

• Credit Cards
• Debit Cards
• Digital Wallets (where available)
• Cash on Delivery (if offered)

All transactions are processed through secure payment gateways to ensure your payment information remains protected.

5. Order Processing

• Orders are processed during business days only.
• Processing typically begins within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

6. Shipping & Delivery

• Delivery is available across the United Arab Emirates (UAE).
• Shipping times may vary depending on your location.
• Delivery estimates are provided for guidance and may be affected by weather, public holidays, or courier delays.
• Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

7. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders may only be changed or canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled.

8. Product Quality

We carefully inspect our products before dispatch to ensure they meet our quality standards. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can assist you with an appropriate resolution.

9. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy. Please review that policy for detailed information regarding eligibility, conditions, and the refund process.

10. Promotional Offers

From time to time, Dur e Shahwar Souq may offer discounts, promotional codes, or special offers. These promotions:

• Cannot be combined unless stated otherwise.
• Are valid only during the promotional period.
• May have minimum purchase requirements.
• Cannot be applied to completed orders.

We reserve the right to modify or withdraw promotions at any time.

11. Customer Responsibility

By placing an order, you agree to:

• Provide accurate and complete information.
• Ensure payment details are valid.
• Review your order before confirming your purchase.
• Comply with all applicable laws and regulations.

12. Limitation of Liability

While we strive to provide accurate product descriptions and images, slight variations in packaging, color, or appearance may occur due to manufacturer updates or screen display settings. Such differences do not constitute product defects.

Our liability is limited to the value of the purchased product as permitted by applicable law.

13. Policy Updates

We reserve the right to update this Purchasing Policy at any time. Any changes will be posted on this page with the revised "Last Updated" date.